Hi Everyone!
We're just about ready to start sending out surveys, but the last piece of that process is what's called a smoke test. To do this, we send out surveys to about 5% of backers to make sure everything in Backerkit is working as it should and that we haven't broken anything. We'll be conducting this test over the next 24-48 hours. If everything goes well, you can expect the rest of the surveys to go out by Monday at the latest!
While we do that, here are a couple of things to keep in mind:
-
Spam Folder: Survey emails can occasionally find their way to your spam folder. Once we announce that all surveys have gone out, if you don't see anything come through from Backerkit, check your spam folder first.
-
Apple ID Email Addresses: If the email address tied to your Kickstarter account is a secure Apple ID address, the survey email may be blocked entirely. The email addresses look something like this: "[email protected]". Again, once all surveys go out, if you're not seeing the email from Backerkit, check to see if your email looks like one of these. You can try contacting Kickstarter support to change that, though we've seen backers have mixed results.
- If either of the above situations is the case, or you can't find your email invite at all, please email [email protected] to let us know, and we'll get that straightened out for you.
-
If you send us a message on Kickstarter, we will request that you send the message to our support email instead. Thank you.
A Note on our Support Availability...
There are a couple of us who monitor support emails. We'll introduce ourselves in a future update, but for the moment, we want to fill y'all in on our availability.
First, we work 8am-4pm EST, Monday-Friday, excluding all US Holidays. If you contact us via email, you can expect us to reply in 3-5 business days, though typically much sooner than that.